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Refund policy

Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged or defective

  • The wrong product is delivered

  • The item is missing parts

Requests must be raised within 48 hours of delivery.

Non-Returnable Items

The following items are not eligible for return unless damaged:

  • Gift items & toys (opened or used)

  • Electronics once used or installed

  • Items marked as “Non-Returnable”

Refund Method & Timelines

  • Refunds are processed to the original payment method

  • Refunds are completed within 5–10 business days after approval

Damaged or Wrong Products

  • Share clear images/videos of the issue

  • Our team will verify and arrange replacement or refund

❌ Cancellation Policy

Order Cancellation Conditions

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation is not allowed

Timeframe for Cancellation

  • Cancellation requests must be raised within 12 hours of placing the order

Refund Handling

  • Approved cancellations are refunded to the original payment method

  • Refund timelines follow standard banking processes

📞 Contact Information

For any questions, support, or policy-related concerns, please contact us:

  • Business Name: PrimeHut

  • Operating Country: India

  • Support Email: gargenterprises803@gmail.com

  • WhatsApp Support: +919671733870